There is something very comfortable about Borders. Maybe because their store isn't as cavernous as Barnes and Nobles? I don't know, but going there definitely has a calming affect on me.

I'll only order online if Borders doesn't have what I want but, yes, such a pain in the butt and I have no trust for it. There was a book I order that they ran out of, so I didn't get. But, low and behold, Borders did eventually have it :/